Returns

How to initiate a return for online orders:

To initiate a return for an online order, follow these steps:

1. Read our return policy below to make sure your item is eligible for a return.

2. Email rma@ctrl-mod.com and we will get back to you within 1-3 business days with instructions to initiate the RMA.

Our Customer Service hours for Online Orders and RMAs is 12PM-6PM, Monday through Friday.

Online Order Return Policy

New Items

All new items may be exchanged or returned at 100% value if:

  • Item is unopened.
  • Item includes all of the item's content, such as the original box, manuals, cables, trinkets or any other of the item's contents.
  • Item is returned within 30 days of purchase from item's ship date.

Opened New Items

Opened new items are subject to a 15% restocking fee if:

  • Item is opened.
  • Item shows any sign of rack rash, use, wear and/or tear.
  • Item is missing any of the item's content, such as the original box, manuals, cables, trinkets or any other of the item's contents.
  • Item is returned within 30 days of purchase from item's ship date.

Used Items

All used items are sold "as-is" and can not be exchanged or returned.

Cables

All cables are not eligible for return.

Kits

Opened or used item's advertised as Kits are not eligible for return.

Defects

Defective items may be replaced if:

  • Item is returned within 30 days of purchase from item's ship date.

After 30 days, please contact the manufacturer for replacement or repair.

How to initiate a return for orders made in-store:

To initiate a return for orders made in-store, follow these steps:

  1. Read our return policy below to make sure your item is eligible for a return.
  2. Bring the item back to our storefront and we will initiate the return. We are open every day 12-8pm.
  3. If you need to mail back a purchase made in-store please email rma@ctrl-mod.com for instructions. Our RMA departments hours are 11-6pm Monday through Friday.

In-Store Return Policy

New Items

All new items may be exchanged or returned at 100% value if:

  • Item is unopened.
  • Item must include all of the item's content, such as the original box, manuals, cables, trinkets or any other of the item's contents.
  • Item is returned within 30 days of purchase as printed on the receipt.
  • Item is accompanied with its original receipt.

Opened New Items

Opened new items are subject to a 15% restock fee if:

  • Item is opened.
  • Item show any signs of rack rash, use, wear and/or tear.
  • Item is missing any of the item's content, such as the original box, manuals, cables, trinkets or any other of the item's contents.
  • Item is returned within 30 days of purchase as printed on the receipt.
  • Item is accompanied with its original receipt.

Used Items

All used items are sold "as-is" and can not be exchanged or returned.

Cables

All cables are not eligible for return.

Kits

Opened or used item's advertised as Kits are not eligible for return.

Defects

Defective items may be replaced if:
  • Item is returned within 30 days of purchase as printed on the receipt.
  • Item is accompanied with its original receipt.

After 30 days, please contact the manufacturer for replacement or repair.